Why This Measure Matters

Allows us to see if we are offering sustainable programs that are valued by the Community.

What’s the Story?

• Measures the total of all activity revenues divided by the totals of all activity expenses supported by the related revenues.
• Industry standards are 70%, many recreation programs are much less.  2020 was impacted by the pandemic restrictions.
• OPARD’s target is 70%.
• This metric is one indicator of customer’s trust in our programs and activities.
• Cost neutral or better programs allow the department to continue to offer sustainable, innovative and new programs.
• A higher cost recovery protects the recreation program from economic downturns, but it is important to consider a balance within our rate structures with an equity lens ensuring programs are accessible and welcoming for all in our community.  A healthy and well promoted scholarship program is one tool to ensure accessibility for individuals and families with lower income.

Target

70% 

Reporting frequency