Why This Measure Matters

Customer feedback ensures we’re responsive to customer needs and shows the level of quality programing.

What’s the Story?

• The industry standard is 4+, our goal is to exceed the standard and meet 4.5+ out of 5 rating. 2025 rating is based on 371 respondents.
• Surveys are sent through SurveyMonkey and by email after camps, classes, and the sports seasons are over. We also send surveys to those who rent the Harbor House, The Olympia Center, and park shelters. 
• The ratings tell us we are providing high-quality recreation activities and facilities across our department for community members, who we hope become repeat customers.
• Honest feedback from customers helps to guide our efforts and maintain quality and innovative recreation services while also ensuring safety is a top priority.
• This feedback is shared with instructors and administrative/development staff.

Activity Quality Rating guideline:
    5 = Excellent
    4 = Good
    3 = Satisfactory
    2 = Unsatisfactory
     1 = Poor

Our Recreation Core Values:
      Fun experiences
      Passionate people
      Positive attitudes
      Reliable services
     Resourceful employees

Target

4.5+ out of 5

Reporting frequency