Why This Measure Matters

The feedback we receive helps us gauge how best to train staff to ensure customer expectations are met if not exceeded.  Excellent ratings equal repeat customers and great word of mouth!

What’s the Story?

• The industry standard is 4+, our goal is 4.5+ out of 5. 2025 Rating is based on 326 respondents.
• Surveys are sent through SurveyMonkey and by email after camps, classes, and the sports seasons are over. We also send surveys to those who rent the Harbor House, The Olympia Center, and park shelters. 
• We have exceeded our target each of the past 8 years.
• All OPARD departments rely on a friendly and knowledgeable staff providing high levels of hospitality.
• We make an intentional effort to host internal workshops with frontline staff to ensure they are fully aware of quality service expectations and well-informed about department offerings and resources.
• Recreation Team Core Focus: We enrich lives by connecting people with quality experiences through proven and innovative services.

Customer Service Rating guideline:
    5 = Excellent
    4 = Good
    3 = Satisfactory
    2 = Unsatisfactory
    1 = Poor

Target

4.5+ out of 5

Reporting frequency